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<p>All parcels undergo a 24-48 hour processing time before being shipped. Once shipped, we are unable to change the address of your order.</p><p>If you would like to change the address of your order, kindly email us within 24 hours of purchasing to get your address changed.&#xA0;</p>

All parcels undergo a 24-48 hour processing time before being shipped. Once shipped, we are unable to change the address of your order. If you would like to change the address of your order, kindly email us within 24 hours of purchasing to get your a

Can my parcel be redirected to a different address?

Shipping and Delivery

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I haven't received my order, what should I do?

My package says delivered, but I didn't received it.

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How do I track my order?

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I received my tracking number but there are no details

I received the wrong item, what should I do?

My tracking number has not updated in a while, what do I do?

Order Tracking

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The item I received is faulty, how do I process a return and refund?

What is the timeline after returning my item to get a refund?

What if I want to return an item but it has passed the 90-day return period?

Returns and Refund

Do you offer a discount for bulk orders?

Wholesale / Bulk Orders

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Where is Klarako located?

Instructional Guide: Klarako Crystal Lantern

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Can my parcel be redirected to a different address?Updated 2 years ago